All products, we ship outside of Germany and Austria, are non-returnable items. WHEY ORGANIC COSMETICS ® will not pay for refunds. All our cosmetics and food products are natural “organic” products, which, for ecological and sustainability reasons, are usually delivered without sealed outer packaging. They are therefore non-returnable items. For reasons of hygiene, product liability and consumer safety (e.g. possible general contamination, contamination by microorganisms or bacteria, and introduction of harmful substances), our products are generally excluded from return. A refund of the purchase price cannot be made, likewise an exchange of the goods is not possible.


We sell only while stocks lasts. We reserve the right to sell goods only in household quantities. All transactions are processed in € EUR (European Euro).


Goods are shipped by UPS (United Parcel Service of America, www.ups.com) or German Mail (Deutsche Post AG, www.deutschepost.de) or DHL Worldwide (DHL Economy Shipment or DHL Express Shipment (Premium), www.dhl.com). This is tracked and requires usually a signature on delivery. Shipping times are estimated at between 7-14 business days depending on your location (see our Tabular Statement of Shipping Times or wwwapps.ups.com/time, www.deutschepost.de, respectively www.dhl.com).
International customers may be subjected to additional taxes, duties, or tariffs upon delivery. Unfortunately the WHEY ORGANIC COSMETICS ® team has no control on how these local fees are calculated or assigned. WHEY ORGANIC COSMETICS ® is not liable for any additional costs that may be incurred after the item has been shipped. Please consult your local post office for more information.


Final orders will be sent out on 20th December - orders need to be placed by 2pm Central European Time (CET) on 19th December to be included in this shipment. Delivery by Christmas Day can not be guaranteed.

Any orders placed AFTER the 20th of December will be sent out beginning 9th January.


If for any reason we are unable to dispatch your order we will notify you within 5 business days.


All the information and statements on this website are non-binding. WHEY ORGANIC COSMETICS ® neither warrants nor guarantees the correctness or completeness of the contents. No warranty is given and no assurance is provided for the characteristics of the products. No legal claims can be made with respect to the contents of the website. Any errors in the contents will be corrected promptly when they become known. The contents of the website may, due to temporary delays in updating, not be permanently up to date. Therefore, please contact us directly for questions regarding the status, technical details and availability of the products and services. Links to other websites are not continuously monitored. Therefore, we cannot accept any responsibility for the contents of linked sites, and we disassociate ourselves expressly from the statements made on these.


The contents of WHEY ORGANIC COSMETICS ® – a business unit and registered trademark of Global Consulting Company GmbH, 82031 Grünwald/Munich, which may appear or be published on websites, blogs, social media platforms and pages, in apps, etc. cannot be regarded as medical, legal or other advisory services. Without any limitation, no content of this site should be used as a substitute for medical advice, medical consultation or recommendations from health care providers.
WHEY ORGANIC COSMETICS ® does not accept liability for damage, especially not for direct or indirect consequential damage, loss of data, loss of profit, or system or production breakdowns resulting from use of this website or from downloading data. This exclusion of liability does not apply if damage from using this website or from downloading data is caused by intent or gross negligence. The legal relationship between you and WHEY ORGANIC COSMETICS ®, that comes into being by use of this website, is subject to the laws of the Federal Republic of Germany. In the case of legal disputes with registered traders or professional or private customers arising from the use of this website, the place of jurisdiction is Karlsruhe, Germany.


When purchasing from WHEY ORGANIC COSMETICS ®, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please email at woehler@wheyorganiccosmetics.com.


WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and telephone number.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at woehler@wheyorganiccosmetics.com.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at woehler@wheyorganiccosmetics.com.

1&1 Internet SE (IONOS)

Our store is hosted on 1&1 Internet SE, Germany. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through 1&1’ s data storage, databases and the general 1&1 application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then our e-shop stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read our e-shop Terms of Service here or Privacy Statement here.

The amount, which is to be paid, is debited by credit card. Payable immediately without deduction or discount. The delivered goods remain the property of WHEY ORGANIC COSMETICS R / GLOBAL CONSULTING COMPANY GMBH until complete or legally binding payment. The invoice date is the delivery date.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at (see also chapter 3 of DATA PRIVACY STATEMENT OF WHEY ORGANIC COSMETICS ® FOR GERMANY AND AUSTRIA).


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Information about our Cookies Policy can be found in the chapter Data Privacy Statement of WHEY ORGANIC COSMETICS ®.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, contact our Privacy Compliance Officer at woehler@wheyorganiccosmetics.com .

WHEY ORGANIC COSMETICS P.O. Box 1165, D-82025 Grünwald/Munich, Germany


EU Countries, Norway, Switzerland, UK, USA, Canada (except Germany and Austria)

Status 01.12.2020


1.1 The WHEY ORGANIC COSMETICS online shop is aimed exclusively at consumers. According to § 13 of the German Civil Code, a consumer is a natural person who concludes a legal transaction with a predominant objective that can be attributed neither to his/her commercial activities nor his/her work as a self-employed person. The following General Terms and Conditions apply to all purchase contracts between us, GLOBAL CONSULTING COMPANY GMBH, Business unit WHEY ORGANIC COSMETICS, Post Office Box 1165, 82025 Grünwald, Germany and you as a consumer concluded using the WHEY ORGANIC COSMETICS online shop.

1.2 The present General Terms and Conditions apply to all purchase contracts concluded via the WHEY ORGANIC COSMETICS Online Shop between us, the GLOBAL CONSULTING COMPANY GmbH, Post Office Box 1165, 82025 Grünwald, Germany and you in your capacity as consumer.

gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können.

1.3 In all cases, it is the version of the General Terms and Conditions available on the Websites, and hence the valid General Terms and Conditions, at the time of concluding the contract that is decisive.


2.1 Upon concluding the order process by activating the "Purchase now" button, you bindingly declare your offer to purchase the goods selected by you (order); we will immediately confirm receipt of the order by e-mail using the e-mail address provided by you. The receipt confirmation is not a binding acceptance of the order; it can however be linked with an explicit acceptance declaration.

2.2 We are entitled to accept the contract offer included in the order within three working days following receipt. We will accept the order by means of an e-mail confirmation or by dispatching the ordered goods. The purchase contract is only concluded by means of this acceptance. We are entitled to reject the order; for example, after checking your credit worthiness. In this case, we will inform you of the rejection in writing or by e-mail.

2.3 We reserve the right to sell goods in common household quantities only.

2.4 We sell while supplies last only.

2.5 After concluding the entry and prior to the binding dispatch of the order by means of activating the "Purchase now" button, all the order details are displayed for you; here, you have the opportunity to correct entry errors.

2.6 The contract text is saved by us and sent to you by e-mail following receipt of your order.


3.1 The price given on the WHEY ORGANIC COSMETICS online shop at the time the order is placed is binding. The price includes the respectively valid VAT, insofar as this applies. No VAT is charged in non-EU countries. In this case, the customs and import duties are borne by the consumer / client.

3.2 A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such.

3.3 All prices include the statutory value-added tax. Please note that shipping costs might incur. Information about shipping costs can be found on the product detail pages, during the ordering process.

3.4 Generally, all payment methods displayed during the order process are available. You incur no additional costs for the use of the various payment methods. Please note any bank charges, which may incur for international transfers. The amount may vary depending on the respective bank. The invoice will be sent to the specified e-mail address immediately after order placement.

The following payment methods are available at the WHEY ORGANIC COSMETICS online shop:

  • Instant bank transfer: The invoice amount is transferred from your bank account by online bank transfer at the time of purchase. We will receive a message about the payment process and ship the ordered goods
  • Credit card: You may pay by Visa, Mastercard and American Express.
  • PayPal: During the ordering process, you will be transferred to the website of the online provider PayPal. For this purpose, you need to be registered and logged in at PayPal with your access data.
  • Apple Pay, Google Pay and Ali Pay

Please note that we reserve the right to exclude certain payment methods due to the result of a credit assessment.

3.5 The right of the customer to offset counter-claims shall only exist if these counter-claims are uncontested or have been ascertained to be legally binding. You can only assert the right of retention if your counter-claim is based on the same contract relation.


4.1 We deliver within the EU, UK, Norway and Switzerland. For order processing, billing and shipping address must be within the same country.

4.2 You will be informed of the binding period within which we will dispatch the goods in the event of the acceptance of your order (delivery time) during the course of the ordering process. The delivery time begins on the working day following receipt of your order.Versand

4.3 If, for reasons for which you are responsible, the goods cannot be delivered, additional shipping charges will apply in the event of redelivery. In these cases, the shipping and return costs will be borne by you. In the case of a cancellation, Point 7 takes priority.


5.1 The delivered goods remain our property until full payment of the purchase price.

5.2 Until the transfer of ownership, you must handle the goods with care and keep them in their original packaging.

5.3 You may neither pledge the delivered goods nor assign them as security before the transfer of ownership. In the event of seizure or confiscation or other dispositions by third parties, you shall notify us in advance of in writing without undue delay. You must handle the goods with care until transfer of ownership has taken place.


The valid legal stipulations relating to the liability for defects apply.


7.1 For private customers and orders from the EU countries (alphabetically) Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia. Czech Republic, Hungary, Cyprus as well as Norway, Switzerland, UK, USA and Canada we do not grant the right of cancellation, return and exchange. Also, payments made will not be refunded. This is due to complex country-specific customs requirements and customs formalities, transport restrictions and partial undeliverability as well as defective mail transfer from Deutsche Post or DHL to the respective national post office (as provided for in the Universal Postal Treaty or Main Treaty of the Universal Postal Union) as well as partly country-specific taxes and other restrictions on the free movement of goods.

7.2 For private customers and orders from the EU countries (alphabetically) Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, Spain, the right of cancellation, return and exchange applies (see paragraph 7.3 Cancellation Instructions). They have the following right of cancellation.


Cancellation policy: You have the right to cancel this purchase contract without giving any reasons. The statutory period for revocation/return is 14 days from the date of receipt. The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods.
The deadline is met if you send the goods before the end of the 14 day period. We will check if the returned product complies with the conditions of the return and exchange policy. Incomplete, soiled (e.g. by cosmetics), damaged items or items already worn by the customer or third parties are not returnable, exchangeable or refundable. It is a condition that the product is in a new, unused, unpolluted and flawless condition and that all protective materials as well as intact seal with connecting cord (seal ARGENTO 925 0/00), labels, stickers and original packaging are intact. If this is the case, the refund or exchange will be processed. WHEY ORGANIC COSMETICS does not accept the return of products that show signs of having been worn, used or otherwise altered.

Attention: Stud earrings are generally excluded from exchange for hygienic reasons!

To exercise your right of cancellation, you must inform us (GLOBAL CONSULTING COMPANY GMBH, Business unit WHEY ORGANIC COSMETICS, P.O.Box 1165, 82025 Grünwald, Germany, e-mail: info@wheyorganiccosmetics.com) of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post or e-mail). For this, you can use the following text.

Sample cancellation (If you wish to cancel the contract, please copy this, complete and return it to us.) FAO: GLOBAL CONSULTING COMPANY GMBH, Business Unit WHEY ORGANIC COSMETICS, P.O.Box 1165, 82025 Grünwald, Germany, e-mail: info@wheyorganiccosmetics.com

- I/we (*) hereby cancel the contract for the purchase of the following goods (*) concluded by me/us (*):____________________________________________________________________________
- Order Number / Art. Number: ______________________________________________________
- Ordered on (*) / received on (*): _____________________________________________________
- Consumer name: _______________________________________________________________
- Consumer phone number / e-mail address / postal address:
- Consumer signature (only for paper notification)
- Date _________________________________________________________________________

(*) delete as applicable

To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.


If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods.

You must send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the fourteen-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.



The law of the Federal Republic of Germany applies (place of jurisdiction Karlsruhe), with the exception of UN purchasing law, which expressively shall not apply. This choice of law applies only insofar as the protection provided is not withdrawn by compulsory provisions of the law of the country in which the consumer habitually resides.


We are neither obligated to participate in a dispute-resolution procedure in